Jilibaji Terms & Conditions

1 General Terms

These Terms and Conditions apply to the jilibaji website and all associated services. Whenever you access jilibaji, play games, place bets, or use any of our services, these Terms automatically come into effect.

1.1 Applicability

In this document, "we", "jilibaji", or "platform" refers to the entity operating jilibaji. "You" or "user" refers to any individual who is using or attempting to use the jilibaji platform.

1.2 Age Requirement

Jilibaji is strictly for adults. No one under the age of 18 is permitted to use this platform. Age is verified at the point of registration, and additional proof may be requested in cases of doubt. Any account registered underage will be closed immediately, and funds held in that account may be forfeited.

1.3 Legal Validity

Users are responsible for ensuring that online gaming is legal in their jurisdiction. jilibaji is not liable for any violation of local laws by users.

2 Account & Registration

You'll need to create an account to enjoy all services on jilibaji. Registration is simple and completely free.

2.1 Registration Requirements

• Each individual may register only one account. Opening multiple accounts is strictly prohibited.
• The details provided at registration — including name, date of birth, phone number, and email — must be accurate and kept up to date.
• Keep your account password strong and never share it with anyone. You are responsible for the security of your account.
• Providing false information at registration will result in account termination.

2.2 KYC Verification

Know Your Customer (KYC) verification is mandatory for withdrawals above a certain amount. This may require you to submit a copy of your National ID or passport. jilibaji keeps your information secure and uses it solely for verification purposes.

2.3 Account Security

If you suspect unauthorized access to your account, contact our support team immediately. jilibaji will take prompt action. However, jilibaji cannot be held responsible if your login credentials are compromised due to your own disclosure.

3 Deposits & Withdrawals

Jilibaji is designed to make transactions as simple and fast as possible. The table below brings all the key details together in one place.

3.1 Deposit Rules

• Deposits must be made from a mobile banking account registered in your own name.
• Payments from third-party accounts will not be accepted and any such transactions will be considered void.
• Jilibaji does not charge any fees on deposits; however, your mobile banking provider's own charges may apply.

3.2 Withdrawal Rules

• KYC verification must be completed before any withdrawal can be processed.
• Winnings derived from bonuses are subject to wagering requirements before they can be withdrawn.
• Jilibaji reserves the right to hold withdrawals if fraudulent activity is suspected.
• While a request is being processed, the relevant balance will be held in reserve.

4 Bonuses & Promotions

Jilibaji regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, which are detailed on the bonus page.

4.1 Welcome Bonus

New members are eligible for a welcome bonus on their first deposit. To cash out this bonus, a specified wagering requirement must be met. The wagering multiplier is typically 10–30x the deposit plus bonus amount, and may vary for each offer.

4.2 General Bonus Terms

• Multiple bonus claims from the same household or IP address are not permitted.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Jilibaji reserves the right to modify or cancel any bonus offer at any time.
• Accounts may be investigated if bonus abuse is suspected.
• Bonuses must generally be used within 30 days, after which they will expire.

5 Gaming Rules

All games on jilibaji follow a set of general rules, and each game also has its own specific rules.

5.1 Fair Play Guarantee

All games on jilibaji are sourced from certified software providers. Every game uses an RNG (Random Number Generator) to ensure completely unbiased results. jilibaji's RNG is regularly audited by independent third-party auditors.

5.2 Technical Issues

If an internet disconnection or technical issue occurs during a game, the outcome will be determined based on the data recorded on jilibaji's servers. In such cases, jilibaji's decision is final.

5.3 Prohibited Activities

• Attempting to hack or manipulate the game software in any way.
• Placing bets using automated bots or scripts.
• Attempting to manipulate outcomes by colluding with other players.
• Claiming bonus benefits through multiple accounts.

6 Responsible Gaming

Jilibaji believes gaming should be a source of fun — never a cause of financial stress or mental strain. With that in mind, we've placed responsible gaming at the heart of our platform.

6.1 Self-Restriction Tools

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Session Limit: Decide in advance how long you will play in a single session.
• Cooling-Off Period: Take a break from your account for a few days or weeks.
• Self-Exclusion: You can take a complete break from the platform for an extended period.

6.2 Support

If you feel that gaming is getting out of your control, please reach out to our support team. For more information, visit our Responsible Gaming View page.

7 Account Closure & Termination

7.1 Closure Initiated by User

You may request to close your jilibaji account at any time. Please withdraw any eligible balance before closing your account, as recovery of funds after closure may not be possible.

7.2 Termination by jilibaji

Jilibaji reserves the right to suspend or terminate an account immediately for any of the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Engaging in any fraudulent activity.
• If there is suspicion of money laundering or any illegal activity.
• Attempting to harass or harm another user.

In such cases, the account balance may be forfeited and no compensation will be provided.

8 Privacy & Data Protection

Your personal information is of the utmost importance to us. jilibaji uses the highest level of technology to keep your data secure.

• All transactions and data are protected with 256-bit SSL encryption.
• Your personal information is never sold or rented to third parties.
• Information may be shared with authorized partners solely for the purpose of operating the service.
• For full details on how we collect, use, and store your information, please see our Privacy Policy View.

9 Dispute Resolution

We want every issue resolved quickly and fairly. If a dispute arises on jilibaji, please follow the process outlined below.

9.1 First Step

For any complaints or disputes, please contact our support team first. The support team typically responds within 24 hours.

9.2 Formal Complaint

If the issue cannot be resolved through the support team, you may file a formal complaint. Please send a detailed description of the complaint along with supporting evidence via email. jilibaji will provide a written response within 7 business days.

9.3 Final Decision

For disputes related to game outcomes, technical issues, or bonuses, jilibaji's decision shall be considered final. However, for disputes involving financial transactions, resolution through a neutral third party remains an available option.

10 Changes & Amendments

Jilibaji reserves the right to modify these Terms & Conditions at any time. When changes are made, the following process will be followed:

• For significant changes, users will be notified in advance via email or through the platform.
• Any revised Terms will take effect from the date they are published.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated Terms, you may request to close your account.